Refund policy

Thank you for shopping with the.ashx.brand. Due to the nature of our hair products and for sanitary purposes, all sales are considered final once the product has been opened, worn, installed, washed, colored, cut, chemically processed, altered, or removed from its original packaging.

Returns may be considered within 7 days of delivery only if the hair is completely unused, unopened, unaltered, and in its original packaging with all tags, bands, and packaging intact.

Customers are responsible for return shipping costs unless the wrong item was sent or the product arrived damaged or defective.

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery and include your order number along with clear photos and/or video of the item and packaging.

Products that have been installed, colored, washed, cut, unraveled, brushed out, chemically processed, or otherwise altered are not eligible for a return, exchange, or refund.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the error was made by the.ashx.brand.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashxperience@gmail.com.